Dated: September 1, 2015
We collect information through three (3) primary means: 1) when you visit our Site, 2) when you engage ExactAsk to provide Services to you, and 3) when we perform those Services for you. This information includes certain personally identifiable information (“Personally Identifiable Information” or “PII”), which is information that is specific to an individual, such as, but not limited to, name, e-mail address, user identification data, registration and customer account information, and other similar non-public information. This information also includes “Anonymous Information,” which is information that is not associated with or linked to any Personally Identifiable Information and does not permit the identification of an individual, such as you or any other individual person. You may provide us with PII, whether relating to you or your customers. We may also gather PII about your customers or third parties.
We retain all information which You provide to Us for the provision of services, even after the completion of an engagement, unless you request otherwise. You may request that we destroy information which You provided during the course of an engagement by contacting us in writing at the address which appears at the end of this policy requesting that we destroy the information which you provided. We ask that you make this request within 30 days of the completion of your engagement.
ExactAsk obtains or is provided information primarily through three (3) means: 1) when you visit our Site, 2) when you engage ExactAsk to provide Services to you, and 3) when we perform those Services for you. Depending on the circumstances, various information may be provided to us or obtained or compiled by us.
In the provision of Services we may use buttons, tools or content that provide links to services or applications provided by third parties. We collect information about the use of these buttons and tools by you, your customers and potential customers. Further, when you or your customers interact with these tools or buttons or content, some information from the user’s web browser may be gathered and sent to a third party. The privacy policies of these third parties are not under our control and we suggest that you review their policies. The use by your customers or potential customers of these buttons, tools or other applications we consider to be Customer Research.
ExactAsk maintains its own pages on social networking sites and may ask that you grant us access to your pages on social networking sites. We may collect information when you, your your customers or potential customers interact with pages on social networking sites which are maintained by You or ExactAsk. Information which we gather from your customers or potential customers from the use of social networking sites are considered by us to be Customer Research.
We may advertise on the internet from time to time including the use of advertisements to promote ExactAsk. When we advertise online we gather information about the ads which are displayed to you, your customers and others and treat same to be Customer Research.
We collect information from you when you register on our Site. When registering on our Site, you will be asked to provide PII. This allows us to create a user or customer account and communicate with you and it also provides a means for you to login and access your account with us.
We may also collect certain Anonymous Information when you visit our site, such as your IP Address (an IP address is a number that is automatically assigned to your computer or device when connected to the Internet), the type of browser you are using (e.g., Chrome, Internet Explorer, Mozilla Firefox, Safari, etc.), the type of operating system you are using (e.g., Windows, Mac, Android), the domain name of your Internet or data service provider (e.g., Time-Warner, Verizon, etc.), the date and time you access our website, the pages you visit while on our website, and if you visited from another website, the address of the other website.
Your PII may be processed and stored in other countries (including the United States) where laws regarding the processing and storage of PII may be less (or more) stringent than the laws in your country. Your PII will not, however, be used or disclosed for purposes for which you have not given consent or which are not permitted under applicable law.
The protection and security of your PII and that of your customers is important to us. We know that it is important to you as well. We provide reasonable technical, administrative and physical security to protect PII from loss, misuse, unauthorized access, alteration, disclosure or destruction. We rely upon the services of third parties who are themselves industry leaders in maintaining security and confidentiality of your PII. Despite our best efforts, and those of industry leaders with whom we contract, no security is absolute and no one can insure or warrant the total protection and security of your PII. Your PII is stored on servers and in data files of companies that we hire to provide such services to us.
This Site is intended solely for users who are eighteen (18) years of age or older. Only individuals who are eighteen (18) years of age or older are allowed to register with the Site and access, engage or otherwise utilize any Service offered by ExactAsk. Registration by or the attempted engagement of ExactAsk for the performance of any Services by anyone under the age of 18 is void and prohibited.
Protecting the privacy of children is very important to ExactAsk. ExactAsk does not knowingly collect, solicit, obtain or compile PII from anyone under the age of 18 or knowingly allow such persons to register with ExactAsk or attempt to utilize our Services. No one under age 18 may provide any PII to ExactAsk or the Site. If you are under 18, please do not attempt to register with the Site or send any information about yourself to us, including your name, address, telephone number, or email address. In the event that we learn that we have collected PII from an individual under the age of 18, we will delete that information as quickly as possible. If you believe that we may have been provided or otherwise collected, obtained or compiled any PII from or concerning an individual less than 18 years of age, please contact us through the Contact link located on the bottom of each page of the Site.
When you register on our Site, we collect PII for certain purposes, including, but not limited to:
We do use “cookies” for purposes of collecting various Anonymous Information. In addition, we are able to determine additional Anonymous Information through Internet industry standard means.
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow it). Cookies enable the sites’ or service providers’ systems to recognize your browser and capture and remember certain information. Cookies, by themselves, do not tell us your e-mail address or other Personally Identifiable Information unless you choose to provide that information to us. However, once you choose to furnish us with PII – such as by registering with the Site – this information may be linked to the data stored in the cookie. We may also use technology to detect the version and settings of your web browser and optimize the size, formatting and appearance of this website to that specific web browser’s functionality.
At our discretion, we may provide you with access to third party products or services on our Site. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Site and welcome any feedback about these sites.
We also utilize applications of third parties. Likewise we do not control the operation of these applications and have no responsibility for the manner in which these applications perform.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information. This does not include trusted third parties who assist us in operating our website and conducting our business (e.g., trusted third parties for processing payments for Services, etc.) so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. However, Anonymous Information may be provided to other parties for marketing, advertising, or other uses.
Unless otherwise provide in a Master Services Agreement or other legally binding contract between you and ExactAsk, all Customer Research created, developed, researched, compiled or otherwise obtained by us while performing Services for you shall remain the sole and exclusive property of ExactAsk. Customer Research may be utilized by ExactAsk for its internal business operations and to further improve and enhance its research technologies. We may disclose such Customer Research to third parties at our discretion. We may gather such Customer Research using third party websites, applications or social networks.
We are in compliance with the California Online Privacy Protection Act.
We are in compliance with the Children’s Online Privacy Protection Act. ExactAsk does not knowingly collect any information from anyone under 13 years of age. Our Site and Services are all directed to individuals who are at least 18 years old or older.
2100 M St, NW
Washington, DC 20037-1233
Phone: 202 800 0222
Toll Free: 855 408 1313
Fax: 202 600 2797