ExactAsk
Dated: September 1, 2015

Privacy Policy

Who is covered by this Privacy Policy?

This Privacy Policy is provided by ExactAsk, Inc. ("ExactAsk”) concerning its Internet website, exactask.com and those of its affiliates arjunasolutions.compersanalytix.com and arjunavision.com (the “Site”), the content and information contained on and in and comprising the pages that make up the Site, your use of the Site, your use of any service provided by ExactAsk to you, whether described on or offered through the Site or through any other means (all such services offered by ExactAsk collectively referred to herein as the “Services”) and the information which we gather in providing the Services to you. (hereinafter, ExactAsk may also be referred to as “we,” “us” or “our.”).

This Privacy Policy is intended to inform you of ExactAsk’ policies and practices regarding the collection, use and disclosure of any information that you submit to ExactAsk through the Site or as a result of utilizing any Service offered by ExactAsk, as well as such information which we gather in the course of providing Services to you. We understand that you care about how information is collected, used and stored and we are committed to protecting the privacy of our customers, and that of others whose PII we collect and utilize in connection with the provision of Services.

What information do we collect?

We collect information through three (3) primary means: 1) when you visit our Site, 2) when you engage ExactAsk to provide Services to you, and 3) when we perform those Services for you. This information includes certain personally identifiable information (“Personally Identifiable Information” or “PII”), which is information that is specific to an individual, such as, but not limited to, name, e-mail address, user identification data, registration and customer account information, and other similar non-public information. This information also includes “Anonymous Information,” which is information that is not associated with or linked to any Personally Identifiable Information and does not permit the identification of an individual, such as you or any other individual person. You may provide us with PII, whether relating to you or your customers. We may also gather PII about your customers or third parties.

Subject to any other term, condition or provision in a Master Service Agreement or other contract between you and ExactAsk, additional information covered under this Privacy Policy also includes PII as to your clients, customers, sales prospects and other individuals (collectively, all such third parties, “Your Customers”) that you specifically disclose to ExactAsk for purposes of utilizing our Services (collectively, all such PII disclosed by you to us concerning the Your Customers, “Your Customer PII”). Lastly, information covered under this Policy also includes additional PII concerning Your Customers (and potential customers) that is obtained and compiled by us as a result of providing Services to you (collectively, all such additional PII regarding Your Customers obtained and compiled by us as a result of providing Services to you, the “Customer Research”), through the use of third party websites, applications or otherwise. While we assert that Customer Research remains the property of ExactAsk, such information is protected under this Privacy Policy. We do not collect Your payment information on this Site.

We retain all information which You provide to Us for the provision of services, even after the completion of an engagement, unless you request otherwise. You may request that we destroy information which You provided during the course of an engagement by contacting us in writing at the address which appears at the end of this policy requesting that we destroy the information which you provided. We ask that you make this request within 30 days of the completion of your engagement.

How is information collected or obtained?

ExactAsk obtains or is provided information primarily through three (3) means: 1) when you visit our Site, 2) when you engage ExactAsk to provide Services to you, and 3) when we perform those Services for you. Depending on the circumstances, various information may be provided to us or obtained or compiled by us.

In the provision of Services we may use buttons, tools or content that provide links to services or applications provided by third parties. We collect information about the use of these buttons and tools by you, your customers and potential customers. Further, when you or your customers interact with these tools or buttons or content, some information from the user’s web browser may be gathered and sent to a third party. The privacy policies of these third parties are not under our control and we suggest that you review their policies. The use by your customers or potential customers of these buttons, tools or other applications we consider to be Customer Research.

ExactAsk maintains its own pages on social networking sites and may ask that you grant us access to your pages on social networking sites. We may collect information when you, your your customers or potential customers interact with pages on social networking sites which are maintained by You or ExactAsk. Information which we gather from your customers or potential customers from the use of social networking sites are considered by us to be Customer Research.

We may advertise on the internet from time to time including the use of advertisements to promote ExactAsk. When we advertise online we gather information about the ads which are displayed to you, your customers and others and treat same to be Customer Research.

What information is obtained through the Site?

We collect information from you when you register on our Site. When registering on our Site, you will be asked to provide PII. This allows us to create a user or customer account and communicate with you and it also provides a means for you to login and access your account with us.

We may also collect certain Anonymous Information when you visit our site, such as your IP Address (an IP address is a number that is automatically assigned to your computer or device when connected to the Internet), the type of browser you are using (e.g., Chrome, Internet Explorer, Mozilla Firefox, Safari, etc.), the type of operating system you are using (e.g., Windows, Mac, Android), the domain name of your Internet or data service provider (e.g., Time-Warner, Verizon, etc.), the date and time you access our website, the pages you visit while on our website, and if you visited from another website, the address of the other website.
By accessing or otherwise using the Site, you expressly agree to the terms and conditions of this Privacy Policy and consent to the processing of your PII and Anonymous Information according to this Privacy Policy.

Your PII may be processed and stored in other countries (including the United States) where laws regarding the processing and storage of PII may be less (or more) stringent than the laws in your country. Your PII will not, however, be used or disclosed for purposes for which you have not given consent or which are not permitted under applicable law.

How do we secure information which we gather and store?

The protection and security of your PII and that of your customers is important to us. We know that it is important to you as well. We provide reasonable technical, administrative and physical security to protect PII from loss, misuse, unauthorized access, alteration, disclosure or destruction. We rely upon the services of third parties who are themselves industry leaders in maintaining security and confidentiality of your PII. Despite our best efforts, and those of industry leaders with whom we contract, no security is absolute and no one can insure or warrant the total protection and security of your PII. Your PII is stored on servers and in data files of companies that we hire to provide such services to us.

Are children allowed to use the Site?

This Site is intended solely for users who are eighteen (18) years of age or older. Only individuals who are eighteen (18) years of age or older are allowed to register with the Site and access, engage or otherwise utilize any Service offered by ExactAsk. Registration by or the attempted engagement of ExactAsk for the performance of any Services by anyone under the age of 18 is void and prohibited.

Protecting the privacy of children is very important to ExactAsk. ExactAsk does not knowingly collect, solicit, obtain or compile PII from anyone under the age of 18 or knowingly allow such persons to register with ExactAsk or attempt to utilize our Services. No one under age 18 may provide any PII to ExactAsk or the Site. If you are under 18, please do not attempt to register with the Site or send any information about yourself to us, including your name, address, telephone number, or email address. In the event that we learn that we have collected PII from an individual under the age of 18, we will delete that information as quickly as possible. If you believe that we may have been provided or otherwise collected, obtained or compiled any PII from or concerning an individual less than 18 years of age, please contact us through the Contact link located on the bottom of each page of the Site.

What is Personally Identifiable Information collected at the Site used for?

When you register on our Site, we collect PII for certain purposes, including, but not limited to:

  • Improving our website. We continually strive to improve our website based on the information and feedback we receive from you.
  • Improving customer service. Your information helps us to more effectively respond to and support your needs.
  • Sending periodic emails. The email address you provide may be used to send you information, respond to inquiries, and other requests or questions. If at any time you would like to unsubscribe from receiving future emails from us, we include detailed unsubscribe instructions at the bottom of each email
  • Responding to legal process; for example, in response to a court order, a subpoena, or a law enforcement agency’s inquiry.
  • Opening a client account with ExactAsk so that you may engage us to provide our Services to you and to provide a portal to you for accessing your account and the various data and reports created by us as a result of providing our Services to you.
  • Providing Services to you.

What is Anonymous Information collected at the Site used for? Do you use “cookies”?

We do use “cookies” for purposes of collecting various Anonymous Information. In addition, we are able to determine additional Anonymous Information through Internet industry standard means.

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow it). Cookies enable the sites’ or service providers’ systems to recognize your browser and capture and remember certain information. Cookies, by themselves, do not tell us your e-mail address or other Personally Identifiable Information unless you choose to provide that information to us. However, once you choose to furnish us with PII – such as by registering with the Site – this information may be linked to the data stored in the cookie. We may also use technology to detect the version and settings of your web browser and optimize the size, formatting and appearance of this website to that specific web browser’s functionality.

We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our Site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Does the Site contain links to third party sites or advertising?

At our discretion, we may provide you with access to third party products or services on our Site. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Site and welcome any feedback about these sites.

This Privacy Policy applies solely to information collected by ExactAsk through the Site and does not apply to any third party website. You may wish to consult the privacy policies of those other sites.

We also utilize applications of third parties. Likewise we do not control the operation of these applications and have no responsibility for the manner in which these applications perform.

Do we disclose any information to outside parties?

Site-Collected Personally Identifiable Information

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information. This does not include trusted third parties who assist us in operating our website and conducting our business (e.g., trusted third parties for processing payments for Services, etc.) so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. However, Anonymous Information may be provided to other parties for marketing, advertising, or other uses.

Customer PII (Personally Identifiable Information)

Your Client PII or Customer PII belongs to you. We do not sell, trade, or otherwise transfer to outside parties your Customer PII. This does not include trusted third parties who assist us in conducting our business to provide the contracted Services to you, so long as those parties agree to keep this information confidential. However, any Customer Research, which necessarily will include PII belongs to ExactAsk. Notwithstanding our position as to ownership, we protect all PII under this Privacy Policy. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. Specifically, we may be compelled by judicial process, warrant or subpoena to produce PII. In such cases, we will provide you with notice as soon as possible, depending on the circumstances giving rise to the disclosure.

Customer Research

Unless otherwise provide in a Master Services Agreement or other legally binding contract between you and ExactAsk, all Customer Research created, developed, researched, compiled or otherwise obtained by us while performing Services for you shall remain the sole and exclusive property of ExactAsk. Customer Research may be utilized by ExactAsk for its internal business operations and to further improve and enhance its research technologies. We may disclose such Customer Research to third parties at our discretion. We may gather such Customer Research using third party websites, applications or social networks.

What happens to information in the event of a company sale?

If the ownership of all or substantially all of the ExactAsk business were to change, such as, for example, through a merger, acquisition by another company, or sale of all or a portion of our assets, etc., your Personally Identifiable Information may be among the assets transferred to the new owner. In any such transfer of information, your Personally Identifiable Information would remain subject to the terms and conditions of the Privacy Policy in effect at that time. You acknowledge that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of ours or that acquirer’s assets may continue to process your Personally Identifiable Information as set forth in this Privacy Policy. 

California Online Privacy Protection Act Compliance.

We are in compliance with the California Online Privacy Protection Act.

Children’s Online Privacy Protection Act Compliance.

We are in compliance with the Children’s Online Privacy Protection Act. ExactAsk does not knowingly collect any information from anyone under 13 years of age. Our Site and Services are all directed to individuals who are at least 18 years old or older.

Your Consent.

By using our Site, you consent to this Privacy Policy.

Changes to our Privacy Policy.

We may change our Privacy Policy from time to time to allow us to use or share data previously collected. For new users, the changes will become effective once posted. For existing users those changes will become effective 30 days after posting. We encourage you to periodically review our Privacy Policy. If we modify our Privacy Policy, we will update the Privacy Policy modification date above.

Contact

If you have any questions regarding this Privacy Policy you may contact Us using the information below;

ExactAsk
2100 M St, NW
STE 170-316
Washington, DC 20037-1233
Phone: 202 800 0222
Toll Free: 855 408 1313
Fax: 202 600 2797
Email: Info@ArjunaSolutions.com

We have also applied for eTrust certification of our privacy policy. You may direct questions about our policy or the certification process to eTrust at

eTrust
616 Corporate Way
Suite 2 #4000
Valley Cottage, NY 10989
www.etrust.org